In an industry like SERES Aviation, where precision and reliability are at the forefront, creating a Quality Management System (QMS) is critical to increase customer satisfaction, reduce risks and strengthen company reputation.
Basic Principles of the Quality Management System:
- Customer Focus: Understanding customer needs and expectations and providing services and products accordingly.
- Management Participation: Management takes an active role and motivates employees to ensure the effectiveness of the quality system.
- Employee Participation: All employees take responsibility to achieve quality targets and participate in continuous improvement processes.
- Process-Oriented Approach: Identification, analysis and continuous improvement of business processes.
- Management System Approach: Integrating the quality management system to cover all activities of the organization.
- Continuous Improvement: Continuous review and improvement of the system.
Things to Consider When Creating a Custom QMS for SERES Aviation:
- Aviation Standards: In addition to general quality standards such as ISO 9001, standards specific to the aviation sector (e.g. AS 9100) should also be taken into account.
- Risk Management: Due to the nature of the aviation industry, risks are high. Therefore, risk management processes should be created in detail and constantly monitored.
- Certification: Auditing and certification of the QMS by an independent organization will increase the reliability of the company.
- Data Analysis: Data collection and analysis processes should be established, the effectiveness of the system should be measured and areas for improvement should be identified.
- Employee Training: Regular training should be provided to all employees so that they are informed about the quality management system and fulfill their duties accordingly.
- Supplier Management: Necessary measures should be taken to ensure that suppliers provide products and services that comply with quality standards.
The aviation industry is a high-risk industry. Therefore, for a company like SERES Aviation, safety should be as important a priority as quality. Safety Management System (MS) aims to ensure employee, passenger and environmental safety by minimizing risks in aviation activities.
Basic Principles of the Security Management System:
- Risk Based Approach: To identify, evaluate and control risks in all aviation activities.
- Proactive Approach: Anticipating possible risks and taking preventive measures.
- Continuous Improvement: Continuously monitoring and improving security performance.
- Compliance with Regulations: Complying with national and international aviation security regulations.
- Employee Participation: Ensuring that all employees contribute to the safety culture.
Things to Consider When Creating a Special GMS for SERES Aviation:
- Aviation Safety Standards: To ensure compliance with the standards set by ICAO (International Civil Aviation Organization).
- Risk Assessment: Systematically assessing the risks of all activities and creating risk matrices.
- Emergency Plans: To prepare detailed emergency plans for all kinds of emergencies and to implement them regularly.
- Security Training: Providing regular security training to all employees.
- Accident Investigation: To investigate the causes of possible accidents or incidents and take preventive measures.
- Security Culture: Creating a culture that security is a priority at all levels of the company.
Recommended Security Management System Elements for SERES Aviation:
- Security Policy: A formal document stating the company’s security goals and policies.
- Security Organization: An organizational chart that determines security responsibilities.
- Risk Assessment Processes: A systematic process to identify, evaluate and control risks.
- Emergency Plans: Detailed plans for various emergencies such as fire, evacuation, chemical leak.
- Safety Training Programs: Training on topics such as flight safety, emergency response, human factors.
- Accident Reporting System: A system for reporting and investigating incidents and accidents in a timely manner.
- Security Indicators: Indicators used to measure security performance.
- Security Audits: Regular audits to evaluate the effectiveness of the security system.
